I. Return Period

RICKEY ANTHONY LLC is committed to providing a satisfying shopping experience for our customers. For Christmas items, holiday decorations, and related products purchased on this website, customers may submit a return request within 30 days of receiving their order. Returned items should be in a reasonable, original condition; please retain the original packaging, accessories, and proof of purchase whenever possible. For items that do not meet the return criteria, we will handle the situation on a case-by-case basis, in accordance with applicable laws.

II. Return Conditions

Generally, items may be returned if they meet the following criteria:

The return request is submitted within the 30-day return period.

The item has not been misused, intentionally damaged, or altered in a way that prevents it from being resold.

The item and its associated accessories remain as complete as possible.

The customer can provide an order number or other valid proof of purchase.

If an item arrives damaged, is defective, was sent incorrectly, or does not match your order, please contact us as soon as possible. Please provide relevant photographs and your order information so that we may verify the issue and offer an appropriate solution.

III. Non-Returnable Items

Return requests may be denied for items damaged due to misuse, items missing essential accessories, or items in a condition that significantly prevents resale—unless otherwise required by applicable law. For products subject to specific return restrictions, we will provide clear notice on the product page or in the relevant information provided prior to purchase.

IV. Return Process

To initiate a return, please follow these steps:

Contact our customer service team via email, providing your order number, the reason for the return, and photographs of the item (if applicable).

Wait for customer service to confirm your return request and provide return instructions.

Follow the instructions provided by our customer service team to ship the item to the designated return address.

Once the item is received, we will inspect it and notify you of the outcome of your refund request.

Please do not ship items to an unconfirmed address before receiving official return instructions, as this may result in the package being undeliverable or a delay in your refund.

V. Return Address

Return Address: Please contact our customer service team to obtain return authorization; the official return address provided by our customer service team shall be the one to use. 123 S 100 E, ROOSEVELT, UT 84066.

VI. Refund Processing Time

Once the returned item has been received and approved, we will typically initiate a refund within 3–5 business days. Where possible, the refund will be issued to the original payment method. The actual time it takes for the funds to appear in your account depends on the processing speed of your payment provider or issuing bank.

If a refund has been approved but you have not yet received the funds, please first contact your bank or payment provider. If you still have questions, please reach out to us to check the status of your refund.

VII. Return Shipping Costs

If a return is due to a quality issue, damage during transit, an incorrect item being sent, or a significant discrepancy from the order description, we will—depending on the circumstances—cover reasonable return shipping costs or provide an appropriate solution.

If a return is requested due to a change of mind, duplicate purchase, or other reasons unrelated to product quality, the customer is generally responsible for return shipping costs. Specific arrangements will be determined based on the return review outcome, our published website policies, and applicable laws.

VIII. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. For orders that have not yet been processed or shipped, we will do our best to assist with the cancellation. For orders that have already been dispatched, you may need to follow the return process outlined in this policy. If an order is successfully canceled and payment has already been collected, we will process a refund in accordance with applicable regulations.

IX. Exchanges

If the Christmas decorations or holiday items you receive are damaged or incorrect, please contact us to explain the situation. Depending on stock availability, the condition of the item, and other specific circumstances, we will assist with an exchange, a replacement shipment, or a refund. The feasibility of an exchange is subject to current inventory and the outcome of our review.

X. Refunds for Promotional Items

In principle, promotional and discounted items are subject to the same return rules as other products, unless specific conditions were clearly stated at the time of purchase and those conditions comply with applicable law. No promotional terms shall limit the consumer rights to which you are entitled by law.

Thank you for choosing RICKEY ANTHONY LLC. We value every customer’s shopping experience and remain committed to providing reliable Christmas products and excellent customer service.